Privacy Policy

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Volair is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your information when you use our services, visit our website or interact with us in other ways.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Volair is operated by a council-owned and controlled limited company delivering leisure, fitness and wellbeing services on behalf of Knowsley Council.

Data Controller: Volair
Registered Address: Knowsley Leisure & Culture Park, Longview Drive, Huyton, L36 6EG
Email: info@volair.org.uk
Telephone: 0151 443 2200

Volair is responsible for deciding how and why personal data is processed.

What Personal Data We Collect

We may collect the following types of personal data:

Communications with us (emails, forms, feedback)
Name, address, date of birth and contact details
Membership details and booking information
Payment and transaction details
Health and fitness information (where relevant)
GP Referral / Activity for Life information
Swimming lesson and junior membership details
Usage data relating to facilities, classes and activities
Website usage data (including cookies and analytics)

How We Collect Your Data

We collect information when you:

Join as a member or purchase activities
Book classes, swimming sessions or facilities
Use the Volair website or mobile app
Enrol in swimming lessons or junior programmes
Take part in Active Health or GP referral schemes
Contact us by phone, email or online forms
Visit our centres and use our facilities

Some information may also be provided by healthcare professionals or partner organisations where appropriate and lawful.

How We Use Your Data

We use your personal data to:

Meet legal, regulatory and safeguarding obligations
Manage memberships, bookings and payments
Provide access to our facilities and services
Deliver swimming lessons, fitness classes and activities
Support Active Health, GP Referral and wellbeing programmes
Communicate important information about your account
Improve our services and customer experience
Ensure health and safety within our clubs

Lawful Basis for Processing

We process personal data under the following lawful bases:

Public task – for health and wellbeing programmes delivered on behalf of the council
Contract – to deliver memberships, bookings and services
Legal obligation – health & safety, safeguarding, financial records
Legitimate interests – service improvement and communication
Consent – where required, such as marketing communications

Who we share your data with

We may share personal data with:

Knowsley Council (as owner and oversight body)
Trusted service providers (e.g. booking, payment or IT systems)
Healthcare partners (for GP referral and wellbeing programmes)
Regulatory bodies or authorities where legally required

We never sell your personal data to third parties.

How long we retain your data

We retain personal data only for as long as necessary:

Membership and booking data – while active and for a defined period afterwards
Financial records – in line with statutory requirements
Health programme data – according to healthcare and safeguarding guidelines

Retention periods are reviewed regularly.

What rights you have over your data

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Restrict or object to processing
Data portability
Withdraw consent at any time (where consent is used)

Requests can be made using the contact details below.

How We Keep Your Data Secure

We use appropriate technical and organisational measures to protect your personal data, including:

Regular security reviews

Secure systems and access controls

Staff training and confidentiality obligations

Cookies & Website Analytics

Our website uses cookies to:

Ensure the site functions correctly
Improve performance and user experience
Collect anonymous analytics data

You can manage or disable cookies through your browser settings. Full details are available in our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website, and significant changes may be communicated directly to you.

How to Contact Us

If you have questions about this Privacy Policy or how we use your data, please contact:

Email: info@volair.org.uk
Address: Knowsley Leisure & Culture Park, Longview Drive, Huyton, L36 6EG

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.