Casual Customer Care Advisor – Central
Job Details
Job Description
Purpose of the job
- An exciting opportunity has arisen to join Volair’s Central Membership Office as a Customer Care Advisor, supporting all Volair clubs across Knowsley in an office-based call centre environment.
- As a Customer Care Advisor, you will be the first point of contact for both existing and prospective members. Your responsibilities will include:
- Handling inbound calls, responding to live chat enquiries, and responding to emails
- Resolving a variety of membership queries quickly and professionally
- Providing accurate information on club facilities, programmes, membership options, and payment plans
- Carrying out membership administration using computerised systems
- Supporting customers with bookings and general queries
- Maintaining up-to-date knowledge of Volair’s services, promotions, and activities
- The ideal candidate will have excellent communication skills, strong IT competence, and experience in customer service or a membership-based environment. Experience using booking systems and handling payments or till operations is also desirable.
- Please note: this is an office-based call centre environment with incoming/outgoing calls, email, live chat, and administration systems.
Joining Volair has honestly been one of the best decisions I’ve made for my health. From the moment I walked into the gym, I felt supported and motivated. The facilities are top-notch — modern equipment, a great variety of classes, and the staff are always friendly and willing to help.
I’ve built a routine I actually enjoy, and the atmosphere is so welcoming, it’s easy to stay consistent. Whether I’m swimming, doing a HIIT class, or unwinding in the health suite, I leave feeling better every time.
Kelly W
/
Member at Volair Huyton
