Lifeguard

Job Description

Dashboard

Purpose of the job

• To assist and support the Active Leisure team in ensuring the effective and efficient management of Active Leisure Services.
• To ensure the centre runs smoothly and efficiently and to maintain safe, hygienic conditions during the period of duty.
• To ensure that customers have a safe and enjoyable experience and that standard of service meets with their expectations and those of the company
• To support in the delivery of all commercial KPI’s and make a valuable contribution to the Active Leisure Scorecard, maintaining up-to-date knowledge of key strategies set by the Active Management team.

Duties and responsibilities

• To assist the centre to meet its performance targets/outcomes with a key focus on customer service.
• Ensure cleanliness and tidiness of facilities, in accordance with laid-down schedules, through routine patrolling of all areas of the centre, and advise management of any problem areas.
• Work in partnership with other Council departments, private voluntary groups, and other outside organisations/partnership agencies.
• Maintain a high standard of dress and hygiene, wearing the supplied corporate uniform and name badge at all times.
• Prepare activity areas according to the programme.
• Provide day-to-day operational cover for specified positions as and when required, including assistance to the coaching programme and café, provided suitable training has been given.
• Become part of the centre’s sales culture, ensuring that all opportunities are provided to customers to become members and/or regular users of the service.
• Supervision, control and safety of the public within the facility.
• Handle customer enquiries and/or queries and ensure customers comply with centre regulations and any statutory requirements.
• Ensure customer satisfaction at all times.
• To act up in the absence of the Shift Leader if required.
• Maintain a thorough knowledge of the centre’s Health and Safety policies, NOP’s/ EAP’s, COSHH and Operations Procedures.
• Attend regular meetings as part of the site’s general communication structure.
• Attend ongoing training as specified by the management team and ensure continuous professional development (CPD) is achieved in line with industry best practice and management policies.
• To ensure essential qualifications are kept valid and required training sessions are attended to achieve this.

Other

• Duties will be carried out for tasks up to and including those in the same grade, provided the duties are within the employee’s competence.
• The role will contribute to ensuring the operation of facilities throughout the Borough runs smoothly, so flexibility in place of work is paramount on a daily basis.  Any movement will be as part of the working conditions, and no allowance will be incurred.
• Work proactively to create a positive environment, embracing the Council’s commitment to Equality and Diversity.